My credit card isn't working!

This does happen sometimes with some banks, unfortunately. Because we’re located in Canada, some banks in other countries will suspend or hold an attempted charge from us because it thinks the charge looks suspicious. It isn’t, don’t worry! All our transactions are securely processed by the world’s top merchant services (Stripe and PayPal), but international transactions have varying degrees of automatic safeguards depending on what bank or credit card you have.

Usually a simple call to your bank or credit card will enable them to lift the hold and proceed successfully (some banks also provide authorization via text SMS or app). Alternatively, you can try the process with PayPal, since PayPal has a different process for verifying international transactions. If you’re not sure how to proceed, feel free to give us a call at (519) 503-7302 or start a chat below.